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ASSEMBLING YOUR TREE
SHAPING YOUR TREE
STORING YOUR TREE
Have questions? We are here to help.
Contact us via our CONTACT US page or
call us at 516-334-0066 Monday - Sunday 8am-7pm EST.
You can also email us at firstname.lastname@example.org or refer to the FAQs below.
Frequently Asked Questions
Each artificial Christmas tree purchase from Hicks Nurseries comes in a sturdy reusable box with a tree stand, replacement bulbs, fuses, directions and warranty information.
All newly purchased trees must be returned within two weeks of the purchase date in order to receive a full refund. Trees returned outside of that two-week window will not be accepted. Lifelike Christmas trees cannot be returned after December 24th of the year purchased. Lifelike trees sold after 12/25 cannot be returned. All clearance trees are final sale. They are still subject to repairs as stated in section 4. Floor model lifelike Christmas trees that are returned within two weeks must be in full working order and are subject to a $100 restocking fee.
Hicks Nurseries is the leader in lifelike Christmas trees and we pride ourselves on selling the highest quality trees available. All trees have industry leading manufacturer warrantees that should be handled directly with them. Warranty information is included in your artificial Christmas tree box or you can visit the manufacturer sites here:
•. Puleo International Christmas Trees
•. Regency – detailed warranty information can be found in the box.
As a courtesy to our customers, if a light set fails on your tree during the first or second season*, we will make a reasonable effort to get the light set working. This includes inspecting the set, making sure all connections are secure and if required, shocking the set with a low jolt of electricity. If we are unable to repair or replace your light set, we will take your tree back and offer you a store credit for the price you paid for the tree.
If the lights on your tree fail after the first two seasons, we will replace the defective light sets at a cost of $24.99** per set. If you do not want your tree repaired, we will take back your tree and will offer you the following discounts for up to five (5) seasons from your original purchase date:
3rd season – 30% off current lowest price***
4th season – 20% off current lowest price
5th season – 10% off current lowest price
*The first season includes the year in which the tree is purchased.
** Prices and availability are subject to change.
***Excludes clearance trees.
Please call 516-334-0066 or email us directly at email@example.com and we will get back to you as soon as possible.
All lights are professionally hand-strung to minimize the appearance of wires and should not be removed in order to maintain the desired look.
If one bulb blows out the others will stay lit. All dim or burned-out bulbs should be replaced immediately to preserve the integrity of the strand.
If a bulb is removed, loose or broken in its socket the entire string will not work. Simply find the faulty bulb in the strand, replace it and the full strand should light again.
Our pre-lit trees come with a package of replacement bulbs and fuses for your convenience. We sell additional packages in the Christmas Lighting department.
Hicks Nurseries has trees to fit every room, from 4½ft. – 14ft. tall. Measure your ceiling and the approximate width of the area you have in mind before you come into shop. All of our artificial tree tags contain the height and width of each tree and our sales staff is here to answer all of your questions.
Tree tip: Generally, you should leave 12 inches between the top of the tree and the ceiling for your tree topper.
Not at all. Our trees come in 2 to 6 sections depending on the height. Set up the tree stand first and then attach each section one at a time, from the bottom up to build your tree.
All Christmas trees come in boxes where the branches are tightly compacted. After assembling your tree, it’s time to fluff it!
Tips for fluffing your tree
1. The needles can sometimes irritate sensitive skin so consider wearing garden gloves while shaping your tree.
2. Start at the bottom of the tree and work your way upward.
3. Focus on one branch at a time. Fan out the branches from the inside out.
4. Step back from time to time to check your work and adjust as needed.
All trees purchased at Hicks Nurseries come with a sturdy tree box that can be used to safely store your tree for many years to come. If you prefer, tree storage bags are available for purchase.
A pre-lit tree has all its lights professionally attached to the branches to create a uniform appearance so you don’t have to worry about stringing lights on and then taking them off every year.
No. All our artificial trees are meant to be used indoors. Using one of our trees outdoors will void your warranty.
Super bright high-quality LED, incandescent or sure-lit light sets depending on the tree.
We do not currently ship trees. We do however offer delivery services across Long Island, Queens, Brooklyn and Manhattan. Delivery rates will be calculated at checkout.