RETURN POLICY

 

General Return Policy
 
At Hicks Nurseries, we are confident that the quality of our merchandise will meet, if not exceed, your expectations.
 
If you are not satisfied with a purchase, simply bring back the items to our Westbury, NY store within 30 days of purchase. If you are not a Hicks Advantage member your return must be accompanied by your digital receipt.
 
Refunds will be credited to the credit card account used in payments.

 

Christmas Tree Return Policy & Warranty Information
 
Hicks Nurseries is the leader in lifelike Christmas trees. We pride ourselves in selling the highest quality trees available. All trees have industry leading manufacturer warranties that should be handled directly with them.
 
Christmas Tree Return Policy
 
All newly purchased trees must be returned within two weeks of the purchase date in order to receive a full refund. Trees returned outside of that two-week window will not be accepted. Lifelike Christmas trees cannot be returned after December 24th of the year purchased. Lifelike trees sold after 12/25 cannot be returned. All clearance trees are final sale. They are still subject to repairs as stated in section 4. Floor model lifelike Christmas trees that are returned within two weeks must be in full working order and are subject to a $100 restocking fee.
 
Light Sets on your Hicks Christmas Tree

As a courtesy to our customers, if a light set fails on your tree during the first or second season*, we will make a reasonable effort to get the light set working. This includes inspecting the set, making sure all connections are secure and if required, shocking the set with a low jolt of electricity. If we are unable to repair or replace your light set, we will take your tree back and offer you a store credit for the price you paid for the tree.
 
If the lights on your tree fail after the first two seasons, we will replace the defective light sets at a cost of $24.99** per set. If you do not want your tree repaired, we will take back your tree and will offer you the following discounts for up to five (5) seasons from your original purchase date:
3rd season – 30% off current lowest price***
4th season – 20% off current lowest price
5th season – 10% off current lowest price
 
*The first season includes the year in which the tree is purchased.
** Prices and availability are subject to change.
***Excludes clearance trees.

BACK TO TOP