• MAIN SITE: HicksNurseries.com
  • TEL: 516-334-0066
  • STORE HOURS: Sunday-Thursday 8AM-7PM, Friday-Saturday 8AM-9PM
Customer Reviews

RETURN POLICY

 

General Return Policy

At Hicks Nurseries, we are confident that the quality of our merchandise will meet, if not exceed, your expectations.  If you are not satisfied with a purchase, simply bring back the items within 30 days of purchase. * Excludes outdoor patio furniture and accessories. See a sales associate for further details.

Refunds will be in the original form of payment.  Simply present your receipt or your Hicks Advantage membership number.

  • Check purchases will be refunded with cash after a 15-day clearing period or a check will be mailed after clearing before 15 days.
  • For credit card purchases, the original credit card used must be presented.

Guarantees

All guarantees exclude Red Tag, Delivery and Installation charges, and Clearance items.

Plant Guarantee

All houseplants and annuals fall under our 30-day guarantee.  Select outdoor plants have a further guarantee as outlined below.

One Year Guarantee

For all winter-hardy trees and shrubs planted in the ground, a store credit will be issued for the price you paid for the plant.

Two Year Extended Guarantee

For all trees and shrubs planted in the ground by Hicks Nurseries, a one-time replacement, at similar value, will be installed according to individual circumstances.

In-Season Guarantee

Roses and perennials are guaranteed until November 1st of the same year purchased.

Furniture

If you are not satisfied with your outdoor furniture or patio umbrella, you have 3 days from the time of delivery to communicate your intent to return. Returns are subject to a 25% restocking fee.  After the 3-day period, outdoor furniture and patio umbrellas are covered by the manufacturer’s warranty.

Custom Orders

Custom furniture orders are not returnable to Hicks Nurseries. Any changes to a customer order must be made within 24-hours of placing the initial order. All custom orders are covered by the manufacturer’s guarantee.

 

Christmas Tree Return Policy & Warranty Information

Hicks Nurseries is the leader in life-like Christmas trees and we pride ourselves in selling the highest quality trees available. All trees have industry-leading manufacturer warrantees that should be handled directly with them.

Christmas Tree Return Policy

All newly purchased trees must be returned within two weeks of the purchase date in order to receive a full refund. Trees returned outside of that two-week window will not be accepted. Lifelike Christmas trees cannot be returned after December 24th of the year purchased. Lifelike trees sold after 12/25 cannot be returned. All clearance trees are final sale. They are still subject to repairs as stated in section 4. Floor model lifelike Christmas trees that are returned within two weeks must be in full working order and are subject to a $100 restocking fee.

Light Sets on your Hicks Christmas Tree

As a courtesy to our customers, if a light set fails on your tree during the first or second season*, we will make a reasonable effort to get the light set working. This includes inspecting the set, making sure all connections are secure and if required, shocking the set with a low jolt of electricity. If we are unable to repair or replace your light set, we will take your tree back and offer you a store credit for the price you paid for the tree.

If the lights on your tree fail after the first two seasons, we will replace the defective light sets at a cost of $24.99** per set. If you do not want your tree repaired, we will take back your tree and will offer you the following discounts for up to five (5) seasons from your original purchase date:

3rd season – 30% off current lowest price***
4th season – 20% off the current lowest price
5th season – 10% off the current lowest price

*The first season includes the year in which the tree is purchased.
** Prices and availability are subject to change.
***Excludes clearance trees.

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