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FREQUENTLY ASKED QUESTIONS
Any other questions? We are here to help.
Call 516-334-0066 or email firstname.lastname@example.org
Orders & Purchases
Pick Up & Delivery
- ORDERS & PURCHASES -
+ What types of payments are accepted?
+ I have not received an order confirmation or delivery details.
+ I would like my order to arrive on a specific date.
+ How do I cancel my order?
+ How do I change the delivery date of my order?
+ Is there a fee for cancellations?
+ Can I add or remove items from my order?
+ My trees/shrubs were wilted on arrival.
+ I received the wrong item. Now what?
+ My order arrived damaged. What do I do?
+ My order was missing items.
+ I am unhappy with my purchase and want to exchange it for something else.
+ How long does it take for my refund to get credited back to my account?
+ Who do I call if I need help?
- SERVICES -
+ Do you offer landscape design services?
+ I purchased a plant a few weeks ago online and want to buy more, but I don't see it on your website.
+ How can I request a receipt?
+ How can I reach your customer service team?
+ Where are you located? I'd like to come and shop in-store.
- PICK UP & DELIVERY -
+ How much does delivery cost?
+ Do you ship plants?
+ When will my order be delivered?
+ Is delivery and curbside pick up contactless?
+ Will the delivery person wear a mask?
+ What if I don't hear back from you to schedule my delivery?
- PLANTS -
+ Why does my plant look different than the website?
+ Do I have a repot my plant once it arrives?
+ How do I know when to repot my houseplant?
+ How often should I fertilize my houseplants?
+ What should I do when I get my plants home?
+ Where can I find care tips for my plant?
+ How often should I water my plant?
+ My plant seems to be struggling, what should I do?
+ I'm not happy with my houseplant. What is your return policy?
+ My plant just arrived. How do I make sure to plant it correctly?
+ How often should I water my plants?
+ Why are the leaves on my plant turning yellow?
+ I think my tree has a pest or fungus. What do I do?
+ How do I prune my tree/shrub?
+ Are your trees/shrubs guaranteed?
+ I received my plants but cannot plant them right away. What do I do?
+ Do you offer planting services?
+ What trees/shrubs are best for sun? shade?
+ I purchased trees and shrubs from Hicks online and they died. What do I do?
+ I want to buy plants online, but I don't see what I'm looking for.
- OUTDOOR FURNITURE -
+ Is your entire selection of patio furniture available for purchase online?
+ Can I choose or special-order different frame and fabric colors?
+ What brands of patio furniture do you carry?
+ Is your outdoor patio furniture only sold as sets?
+ How big of a dining table do I need?
+ Do you sell replacement patio furniture cushions?
+ What is the advantage of Sunbrella® fabrics?
+ Can I choose different chairs for my set?
+ What if I have a question about my order?
+ What if I want to change or cancel my order once it is placed?
+ Can I have my patio furniture delivered and set up?
+ How long will it take to deliver my order?
+ What should I do if there is a problem with my order/delivery?
+ Can I pick up my furniture order at the store?
+ Do I have to worry about my outdoor furniture rusting?
+ What kind of maintenance and care is required for patio furniture?
+ How do I clean my cushions?
+ What is the warranty on patio furniture?
+ What is your furniture return and exchange policy?
ARTIFICIAL CHRISTMAS TREES
+ What is included in the box with each artificial Christmas tree?
+ What is your Christmas tree return policy and how do I return my tree?
+ What is your warranty policy?
+ The lights on my Christmas tree are not working. What should I do?
+ Who do I contact if I have concerns about my tree?
+ How are lights attached to a pre-lit tree? Are they removable?
+ What happens when a bulb burns out from my artificial tree?
+ An entire strand of lights on my tree is out. What should I do?
+ Where can I get replacement bulbs and fuses?
+ How do I know what size artificial tree to get?
+ Are artificial trees difficult to assemble?
+ How do I make my tree look full and realistic like the trees at Hicks Nurseries?
+ How do I store my tree?
+ What is a pre-lit tree?
+ Can I use my pre-lit artificial tree outside?
+ What type of lights do you use on the pre-lit trees?
+ Do you ship artificial trees or offer delivery?
We do not currently ship trees. We do however offer delivery services across Long Island, Queens, Brooklyn and Manhattan. Delivery rates will be calculated at checkout.
What are LED lights?
What are the benefits of LEDs?
What are incandescent lights?
Why would I choose incandescent vs LED Christmas lights?
What’s the difference between "cool white" and "warm white"?
How long do LED lights last?
How much energy do LEDs use?
Do you sell battery-operated LED lights?
What lights are safest around children and pets?
Do your holiday lights have a guarantee?
Do you sell replacement bulbs and fuses?
Yes. We sell both replacement bulbs and fuses for incandescent light sets.
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