/faq – Hicks Nurseries

FREQUENTLY ASKED QUESTIONS

Any other questions? We are here to help. Call 516-334-0066 or email shop@hicksnurseries.com

ORDERS & PURCHASES

We accept Visa, Discover, American Express and Mastercard.

Delivery charges are determined by your zip code and are calculated at check out. Delivery is available throughout Long Island, Queens, Brooklyn and Manhattan.

Currently, we do not offer shipping services. We do offer local truck delivery to Long Island, Queens, Brooklyn and Manhattan.

If you do not see a confirmation email in your inbox, please also check your junk mailbox. If it is not there, please call 516-334-0066 or email shop@hicksnurseries.com.

We will call you within 24 hours to schedule your delivery. Please note: Furniture deliveries are fulfilled by a third party who will contact you within 2-3 business days to set up a date and time that is convenient for you.

We will call you to schedule your delivery date and will do our best to accommodate your needs.

To cancel your order please call 516-334-0066 or email shop@hicksnurseries.com.

To change the delivery date of your order please call 516-334-0066 or email shop@hicksnurseries.com.

Although there is no fee for cancellations, we do ask that you provide us with a minimum of 24-hour notice.

You can add or remove items from your order up to 24 hours prior to delivery. Please call 516-334-0066 or email shop@hicksnurseries.com.

During warm weather, some plants may occasionally wilt. Give them a good watering upon delivery and they will bounce back.

Oh no! We apologize for the inconvenience. Please call 516-334-0066 or email us at shop@hicksnurseries.com and we will make it right.

Oh no! We apologize for the inconvenience. Please call 516-334-0066 or email us at shop@hicksnurseries.com.

We apologize for the inconvenience. Please call 516-334-0066 or email shop@hicksnurseries.com.

The plant you receive may vary from the photo. Plants are unique, constantly growing and ever-changing. Rest assured the best is carefully selected for you!

We guarantee all woody plants planted in the ground for one year from the date of purchase. We will guarantee those same plants for two full years if the purchased material is planted by Hicks. Planting services are handled in-store only. A store credit in the amount of the original purchase price will be issued towards a replacement plant with the return of the dead plant and receipt to the store. Roses are guaranteed to November 1st of the same year purchased.

At Hicks Nurseries, we are confident that the quality of our merchandise will meet, if not exceed, your expectations. If you are not satisfied simply bring the item(s) to the store within 30 days of purchase. All returns must be accompanied by a receipt.

Once we have processed your return it typically takes 1-4 days for you to see your refund on your credit card.

We are always here to assist you! You can either call 516-334-0066, email shop@hicksnurseries.com or come into the store for assistance.

Yes, we offer both contactless delivery and pick up.

Yes, we do! Learn more about our award winning Hicks Landscapes here.

Our online store only features a specially selected collection of plants. For a full selection of plants please visit our store in Westbury, NY – the largest garden center on Long Island. For directions, click here.

Our online offering changes often. If the item you are interested in is not available online please visit us in-store.

Please email shop@hicksnurseries.com with your information and a member of our customer service team will respond.

Please call 516-334-0066 or email shop@hicksnurseries.com

Hicks Nurseries is conveniently located at 100 Jericho Turnpike, Westbury, NY 11590 right off the Long Island Expressway or Northern State Parkway.

Yes, we require all staff to wear masks.

If by chance you don’t hear from us within the specified time frame (24 hrs for plants and garden supplies, and 2-3 days for furniture) please call 516-334-0066 or email shop@hicksnurseries.com

SERVICES